Comments for Contrary Coffee House on PSU Campus

Nov 16, 2010
Rating

Contrary Coffee at PSU: Mediocre Coffee, TERRIBLE customer service NEW
by: Just Ducky

I've been trying to remember to stop in here since I noticed it waiting for the bus. I live on the PSU campus, but don't have any classes in this area, so I sort of kept forgetting it was there.

A few of my friends wanted to gather for coffee, and someone suggested this place. Small, indy business with Stumptown - how bad could it be?

I got there, and the place was pretty full. Only two of my crew was there, but a table's worth of individuals were heading out, so we grabbed it. I bought a cup of coffee, and we sat down to chat. More of our group arrived, all of whom bought coffee. I think there were 6 or 7 in total? We were trying to be respectful - it is a tight space, so we smooshed in good and close. There were a stack of chairs against the back wall, so we figured they were used to this.

About halfway through our visit, the barista turned on the hip-hop - it wasn't even particularly -good- hip-hop. Regardless, no big deal. But he cranked it up, so much so that I was having a hard time hearing the person across the table. The following transaction occurred:

"Excuse me, Mr. Coffee Dude. I know this is your house and all, but would it be possible to turn the music down a little bit? We don't want to get too loud, but we're having a hard time hearing each other."

"No."

I sort of blinked, cocked my head, and then: "Can't or won't? We'd like to remain patrons..."

"You asked, and I'm telling you no. Got a problem with that?"

Deep breath. "Okay. No problem. I thought I'd ask. I just won't bother coming back again." I shrugged, and walked away. Then:

"Why don't you leave now, B****!"

I returned to my table and the gaping mouths of my friends. Our plan, at that point, was to continue the conversation, and then leave anyway. However, he decided that it was a great time to crank the music up even more. I looked at one of my group, he looked at me, and we all got up and left.

This appalling behavior from a business, towards potentially repeat customers, was bad enough. However, a couple more people we'd been waiting for had shown up after we left - we'd planned on leaving when they got there, anyway, since we knew we'd be at capacity for the place.

They went in to ask if the barista had seen us, and apparently got an earful about how disrespectful and rude we'd been, and they were appropriately confused.

Now, if we were being too loud, okay. I get it. Just come over and ask us to keep it down - we'd be happy to have done so. If we were too big of a group, I understand - just let us know, and we'll leave, no hard feelings. But to result to passive aggressive behavior and name calling... Yeah, I don't think so.

I really try to support the independent businesses around campus, and encourage others to do the same, but if this is how they treat their customers, I can't encourage people to return.